Terms of Service, Payment, Cancellation & Refund Policy

Please read these Terms of Service, Payment, Cancellation & Refund Policy (“Terms”) carefully before purchasing or using services provided by Mrs. Orris Post-Secondary Education Advising, LLC.

These Terms explain the conditions that apply to our college and post-secondary education advising services, including individual sessions, advising bundles, application support, document reviews, workshops, and other services offered through our website, invoices, proposals, service agreements, or payment links.

By purchasing a service, submitting payment, enrolling a student, scheduling or participating in a session, or checking the box accepting these Terms through Stripe or another payment platform, you acknowledge that you have read, understood, and agreed to these Terms.

1. ACCEPTANCE OF TERMS AND AUTHORITY TO PURCHASE

These Terms constitute an agreement between Mrs. Orris Post-Secondary Education Advising, LLC (“Mrs. Orris PSEA,” “Company,” “we,” “us,” or “our”) and the individual purchasing or receiving services (“Client,” “Purchaser,” “you,” or “your”).

“Student” refers to the individual receiving advising services. The Student may be a minor or an adult and may purchase services independently if they are 18 years of age or older. When an adult Student purchases services on their own behalf, the Student is also the Purchaser and Client under these Terms.

When services are purchased for another person, the Purchaser is responsible for payment and compliance with these Terms. Purchasing services for an adult Student does not automatically authorize the Purchaser to access the Student’s advising records, documents, communications, meeting information, or other personal information. Mrs. Orris PSEA may require the adult Student’s written permission before sharing such information with a parent, family member, employer, or other third party.

If the Student is under 18 years of age, the Purchaser represents that they are the Student’s parent or legal guardian, or that they otherwise have the legal authority to purchase and authorize services for the Student. The Purchaser consents to the Student’s participation in advising sessions and use of the communication, scheduling, videoconferencing, document-sharing, and educational platforms reasonably necessary to provide the purchased services.

Individuals under 18 may not independently purchase services or enter into a payment agreement with Mrs. Orris PSEA. Individuals under 13 may not independently submit forms, subscribe to communications, create accounts, or provide personal information through our website or service platforms. A parent or legal guardian must complete these actions on their behalf.

By purchasing a service, submitting payment, enrolling a Student, scheduling or participating in a session, or checking the box accepting these Terms through Stripe or another payment platform, the Purchaser acknowledges that they have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you should not purchase, schedule, access, or use our services.

These Terms apply together with the specific service description, proposal, invoice, enrollment document, or written service agreement provided at the time of purchase. If a signed service agreement contains a provision that directly conflicts with these Terms, the signed service agreement will control for that specific service.

2. SERVICES AND SCOPE

Mrs. Orris PSEA provides educational advising and support related to college, graduate school, transfer, career, and other post-secondary planning. Services may include individual advising sessions, multi-session bundles, application planning, college or program research, document review, essay coaching or feedback, financial-aid and scholarship guidance, workshops, and other services described at the time of purchase.

The specific services included in a purchase are determined by the applicable service description, proposal, invoice, enrollment document, payment page, or signed service agreement. Each purchase is limited to the services, number of sessions, application limits, document reviews, advising period, and other deliverables expressly identified in those materials.

A purchase does not include unlimited access, unlimited communications, unlimited document review, additional applications, or services that are not specifically listed as included. Additional services may require a separate purchase or written agreement.

Advising bundles provide access to the number and type of sessions or deliverables identified in the applicable service description. The Client is responsible for scheduling and using the purchased services within the applicable advising period. A Client’s decision not to schedule, attend, complete assignments, submit materials, or use every included service does not reduce the package price or create a right to a refund.

Essay coaching, essay review, application review, resume review, or other asynchronous document services are included only when expressly stated in the purchased service. A general advising session or bundle does not include document review unless the applicable service description specifically provides for it.

For services involving a stated number of colleges, programs, applications, essays, documents, or review rounds, work beyond the stated limit is outside the original scope and may require an additional fee.

Mrs. Orris PSEA may provide recommendations, assignments, planning tools, meeting reports, templates, educational resources, and written feedback as appropriate for the purchased service. The Student remains responsible for completing their own work, reviewing all information for accuracy, and making all final decisions and submissions.

Services are generally provided virtually through platforms such as Google Meet or Zoom unless another format is agreed to in writing. Clients are responsible for having a reliable internet connection, a functioning device, and access to the accounts, documents, and technology reasonably required to participate.

Mrs. Orris PSEA may update its service methods, educational resources, communication platforms, or scheduling systems when reasonably necessary, provided that the essential scope of the purchased service is not materially reduced.

3. NATURE OF ADVISING AND NO GUARANTEE OF RESULTS

Mrs. Orris PSEA provides educational information, strategic guidance, coaching, and organizational support. Our services are designed to help Students and families make informed post-secondary education decisions and navigate applicable planning and application processes.

We do not represent or act on behalf of any college, university, graduate program, scholarship provider, testing organization, athletic organization, government agency, or financial-aid office. All admissions, scholarship, financial-aid, eligibility, placement, and enrollment decisions are made independently by the applicable institutions and organizations.

Mrs. Orris PSEA does not guarantee admission to any institution or program, receipt of a scholarship or financial-aid award, athletic recruitment, testing outcomes, completion of an application, acceptance of academic credit, visa approval, employment, or any other specific result.

Admissions requirements, deadlines, testing policies, application platforms, scholarship criteria, financial-aid rules, institutional costs, and program availability may change without notice. Although we make reasonable efforts to provide accurate and timely guidance, Students and families are responsible for confirming current requirements, deadlines, and policies directly with the applicable institution or official source before acting or submitting materials.

Recommendations concerning colleges, programs, application strategies, testing, scholarships, or financial planning are based on the information available at the time and the information provided by the Client and Student. A recommendation is not a prediction or guarantee of an outcome.

Our services do not constitute legal, tax, accounting, investment, immigration, mental-health, medical, or therapeutic advice. Clients should consult an appropriately licensed professional when assistance in one of those areas is needed.

The Student is responsible for completing their own applications, essays, assignments, and submissions. Mrs. Orris PSEA may provide instruction, coaching, editing suggestions, and feedback, but will not fabricate information, misrepresent a Student’s experiences, complete work that must be the Student’s own, or knowingly assist with dishonest or misleading submissions.

4. CLIENT, PARENT AND STUDENT RESPONSIBILITIES

The Client, Purchaser, parent or legal guardian, and Student agree to cooperate reasonably with the advising process and provide complete, accurate, and timely information.

The Student and, when applicable, the parent or legal guardian are responsible for:

Providing accurate academic, personal, financial, extracurricular, disciplinary, and application-related information when relevant to the purchased service.
Reviewing all applications, essays, forms, resumes, activity descriptions, financial-aid materials, and other documents for accuracy before submission.
Monitoring and meeting all application, testing, scholarship, financial-aid, enrollment, institutional, and other applicable deadlines.
Confirming current requirements and deadlines directly with the applicable institution or official source.
Completing assignments, providing requested materials, and responding to communications within a reasonable period.
Scheduling and attending sessions within the applicable advising period.
Arriving prepared with access to the accounts, documents, questions, and materials needed for the session.
Maintaining access to their email, shared folders, application platforms, testing accounts, financial-aid accounts, and institutional portals.
Making all final decisions and personally submitting applications, forms, certifications, and other official materials unless a separate written agreement expressly states otherwise.

Students should participate in virtual sessions from a quiet and appropriate location with a functioning camera and microphone whenever reasonably possible. Students should also have a notebook or another method available for recording assignments, deadlines, and recommendations.

At the Student’s or parent’s request, the College Application Tracker may include usernames and passwords for Common App and individual college application portals. This information is maintained solely as an organizational convenience for the Student and family within their designated shared folder.

The Student and parent or legal guardian authorize Mrs. Orris PSEA to maintain this information in the College Application Tracker and acknowledge that they remain responsible for the security and proper use of each account. Credentials will not be used by Mrs. Orris PSEA to access an account without the Student’s or parent’s knowledge and authorization.

The Student remains responsible for reviewing and personally submitting all applications, certifications, attestations, enrollment forms, and other official materials. Mrs. Orris PSEA will not submit an application or electronically certify information on the Student’s behalf unless expressly permitted by the applicable platform and separately authorized in writing.

Mrs. Orris PSEA does not request or store passwords, authentication codes, security answers, or recovery codes for StudentAid.gov, FAFSA, CSS Profile, banking or financial accounts, ACT, SAT, College Board, or other testing accounts. Each account holder must personally access and complete any required signatures, certifications, or legally binding attestations associated with those accounts.

Mrs. Orris PSEA is not responsible for missed deadlines, incomplete applications, inaccurate submissions, lost opportunities, or other consequences resulting from a Client’s or Student’s failure to provide information, complete assigned work, review materials, monitor accounts, schedule sessions, attend meetings, or act on guidance in a timely manner.

Mrs. Orris PSEA may pause or limit services when information or materials reasonably required to perform the purchased services have not been provided. Such a pause does not extend the applicable advising period or package expiration date unless otherwise agreed in writing.

5. FEES, PAYMENT AND MONTHLY PAYMENT PLANS

The Client agrees to pay all fees associated with the selected service according to the price and payment schedule presented in the applicable service description, proposal, invoice, enrollment document, service agreement, or payment page.

Unless otherwise stated in writing, payment is required before a one-time session, document review, or other standalone service will be scheduled or performed.

Prices are stated in U.S. dollars. The Client is responsible for any applicable taxes, payment-plan charges, or other fees clearly disclosed before purchase.

Payments may be processed through Stripe or another authorized third-party payment processor. Mrs. Orris PSEA does not directly receive or store the Client’s complete payment-card number. Payment information is processed according to the payment processor’s applicable terms and privacy practices.

MONTHLY PAYMENT PLANS

When a Client selects a monthly payment plan for an advising bundle or package, the total package price is divided into the number of consecutive monthly payments disclosed at the time of purchase.

Monthly payments are charged consecutively for the allotted payment period. The payment schedule does not pause during months in which the Student does not schedule or attend a session, is unavailable, is on vacation or school break, or does not submit work for review.

A monthly payment plan is not a pay-per-session arrangement, month-to-month membership, or subscription that may be cancelled by discontinuing participation. The Client is purchasing the complete advising bundle or package and remains responsible for its full price.

The Client remains responsible for all scheduled monthly payments even if the Client or Student later chooses to stop participating, does not schedule or attend sessions, does not complete assigned work, no longer requires the services, or otherwise fails to use some or all of the purchased services.

By selecting a monthly payment plan and providing a payment method, the Client authorizes Mrs. Orris PSEA and its payment processor to charge the payment method automatically according to the monthly schedule disclosed at the time of purchase. This authorization remains in effect until all scheduled payments have been completed and the full package balance has been paid.

The Client is responsible for maintaining a valid payment method and promptly updating expired or inaccurate billing information. If a scheduled payment is declined or cannot be processed, Mrs. Orris PSEA may notify the Client and request an updated or alternative payment method.

Services may be paused when a payment is overdue. Pausing services for nonpayment does not cancel the Client’s obligation to pay the remaining package balance, extend the package expiration date, interrupt the consecutive monthly payment schedule, or create a right to a refund.

Any payment accommodation, extension, or modification must be approved by Mrs. Orris PSEA in writing. A one-time accommodation does not waive the right to enforce the original payment schedule or these Terms in the future.

Promotional prices, discounts, scholarships, credits, or payment arrangements apply only when expressly offered and may not be combined unless stated otherwise. Failure to use all purchased services does not entitle the Client to a price reduction, credit, or payment adjustment.

6. CANCELLATION, RESCHEDULING, REFUNDS AND PACKAGE EXPIRATION

Please review this section carefully before purchasing or scheduling a service.

ALL PURCHASES ARE NONREFUNDABLE

All purchases from Mrs. Orris PSEA are final and nonrefundable, including advising bundles, packages, one-time advising sessions, asynchronous reviews, document reviews, application reviews, essay reviews, and other standalone services.

This policy applies whether the Client pays in full or selects a monthly payment plan.

No refund, partial refund, credit, or price adjustment will be issued because the Client or Student:

Changes their mind or decides not to continue;
No longer requires the purchased services;
Chooses not to apply to a particular college or program;
Does not schedule or attend available sessions;
Does not complete assignments or provide requested materials;
Becomes unavailable because of school, employment, travel, athletics, illness, or other commitments;
Receives an admission, denial, scholarship, financial-aid, or other decision; or
Fails to use all sessions, reviews, applications, or other services included in the purchase.

Selecting a monthly payment plan does not change the nonrefundable nature of the purchase or eliminate the Client’s responsibility for the remaining balance.

ONE-TIME ADVISING SESSIONS

Purchases of one-time advising sessions are final and nonrefundable.

A Client may reschedule a one-time advising session by providing at least 24 hours’ notice before the scheduled starting time. The rescheduled appointment is subject to availability and must be used within the applicable advising period.

If the Client cancels an appointment with at least 24 hours’ notice but chooses not to reschedule, the payment will not be refunded, credited, or converted to another service.

A one-time session cancelled or rescheduled with fewer than 24 hours’ notice will be forfeited and counted as used.

ASYNCHRONOUS REVIEWS AND STANDALONE SERVICES

Purchases of asynchronous essay reviews, application reviews, resume reviews, document reviews, and other standalone services are final and nonrefundable.

The Client is responsible for providing all documents, instructions, and other materials required to complete the purchased service. Failure to provide the required materials or respond to requests for information does not create a right to a refund, credit, replacement service, or extension.

Asynchronous reviews and standalone services must be used within the period stated in the applicable service description, payment page, confirmation, or written agreement. The service expires if the Client fails to provide the required materials within that period.

CANCELLATIONS AND RESCHEDULING

A request to cancel or reschedule a session must be submitted through the scheduling link provided in the appointment confirmation or by contacting Mrs. Orris PSEA directly.

Sessions canceled or rescheduled with fewer than 24 hours’ notice will be forfeited and counted as used. An exception may be considered for a documented emergency at the sole discretion of Mrs. Orris PSEA. Granting an exception on one occasion does not require Mrs. Orris PSEA to grant an exception in the future.

Failure to attend a scheduled session without prior notice is considered a no-show. A no-show session is forfeited, counted as used, and is not eligible for a refund, credit, or replacement session.

LATE ARRIVALS

Sessions begin and end at the scheduled times. A Student who arrives late may participate for the remaining scheduled time, but the session will not be extended. The full session will be counted as used.

CANCELLATION BY MRS. ORRIS PSEA

If Mrs. Orris PSEA must cancel a scheduled session, the Client may reschedule the session without penalty. If the session cannot reasonably be rescheduled, Mrs. Orris PSEA may provide an appropriate session credit.

If Mrs. Orris PSEA is unable to provide a separately purchased one-time session, asynchronous review, or other standalone service, Mrs. Orris PSEA may issue a refund for the service it was unable to provide.

Cancellation of an individual session by Mrs. Orris PSEA does not ordinarily entitle the Client to cancel or receive a refund for an entire advising bundle or package.

PACKAGE EXPIRATION

Advising bundles and packages must be used during the academic year or advising period identified in the applicable service description, proposal, enrollment document, payment page, or service agreement.

All sessions, reviews, credits, and other included services expire at the end of that academic year or advising period. Unused services do not roll over to a future academic year, transfer to another Student or family, convert to another service, or create a right to a refund or credit unless Mrs. Orris PSEA agrees otherwise in writing.

The Client is responsible for scheduling services early enough to use them before the applicable expiration date. Limited appointment availability near an expiration date does not extend the package when the Client delayed scheduling or participation.

7. COMMUNICATIONS, AVAILABILITY AND TURNAROUND TIMES

Mrs. Orris PSEA communicates with Clients and Students through the methods reasonably necessary to provide the purchased service. These methods may include email, telephone, text message, videoconferencing, appointment-scheduling platforms, shared folders, forms, and other educational or business platforms.

Clients are responsible for providing accurate contact information and promptly notifying Mrs. Orris PSEA of any changes to their email address, telephone number, or other relevant contact information.

The Client and Student authorize Mrs. Orris PSEA to send service-related communications, including appointment confirmations, scheduling notices, assignments, meeting reports, deadline reminders, document feedback, payment notices, and other information connected to the advising relationship.

Communications are generally reviewed and answered during regular business hours and according to Mrs. Orris PSEA’s availability. Purchasing a session, bundle, or package does not provide continuous, immediate, after-hours, weekend, holiday, or emergency access unless expressly stated in the applicable service description.

Response and review times may vary based on the nature of the request, time of year, workload, scheduled travel, holidays, and the completeness of the materials provided. Any estimated response or turnaround time is an estimate and not a guarantee unless a specific deadline has been confirmed by Mrs. Orris PSEA in writing.

Clients should submit questions, drafts, applications, essays, and other materials early enough to allow reasonable time for review. Mrs. Orris PSEA is not responsible for providing expedited, same-day, overnight, or last-minute assistance when materials are submitted close to a deadline.

Document review, essay feedback, application review, and other asynchronous work must be included in the purchased service or separately purchased. Sending a document by email or placing it in a shared folder does not automatically create an obligation for Mrs. Orris PSEA to review it.

Clients should not rely on email, text messages, or shared-folder comments for emergencies or matters requiring immediate action. Mrs. Orris PSEA does not provide an emergency-response service.

The Client and Student remain responsible for monitoring official emails, application portals, financial-aid accounts, testing accounts, and communications from colleges, universities, scholarship providers, and other organizations. Mrs. Orris PSEA is not responsible for notices that are sent directly to the Client or Student but are not reviewed, disclosed, or forwarded in sufficient time for action.

Mrs. Orris PSEA may use reasonable automated tools and scheduling systems to provide reminders and administrative communications. These reminders are provided as a courtesy and do not transfer responsibility for deadlines from the Client or Student to Mrs. Orris PSEA.

8. ETHICAL CONDUCT, SUSPENSION AND TERMINATION OF SERVICES

Mrs. Orris PSEA is committed to providing services in a professional, respectful, accurate, and ethical manner. Clients, parents, guardians, Students, and other individuals participating in the advising relationship are expected to communicate and behave respectfully.

Mrs. Orris PSEA will not knowingly assist with fraud, plagiarism, impersonation, falsification, misrepresentation, unauthorized account access, fabricated activities or achievements, dishonest application content, or any other conduct that violates applicable law, institutional policy, application-platform rules, or professional ethical standards.

The Student must represent their own experiences, qualifications, ideas, and work accurately. Mrs. Orris PSEA may provide coaching, questions, editing suggestions, organizational support, and feedback, but the Student must remain the author and owner of their application materials and final submissions.

Mrs. Orris PSEA may decline, pause, limit, or terminate services when:

A payment is overdue or cannot be processed;
The Client or Student materially violates these Terms or an applicable service agreement;
The Client or Student provides materially false or misleading information;
The Client or Student requests assistance with dishonest, unlawful, or unethical conduct;
The Client, Student, or another participant engages in threatening, abusive, harassing, discriminatory, or otherwise inappropriate conduct;
Repeated missed appointments, late cancellations, nonresponsiveness, or failure to provide required materials prevents the services from being performed effectively;
A conflict of interest, safety concern, legal concern, or professional ethical concern arises; or
Continuing the relationship is no longer reasonably workable or appropriate.
When reasonably possible, Mrs. Orris PSEA may provide notice of the concern and an opportunity to correct it before terminating services. Immediate suspension or termination may occur when the conduct involves nonpayment, dishonesty, harassment, threats, unlawful activity, a serious ethical concern, or a risk to any person, account, system, or record.

If services are suspended or terminated because of the Client’s or Student’s conduct, nonpayment, failure to participate, or violation of these Terms, amounts previously paid remain nonrefundable. Any remaining monthly payments continue according to the agreed payment schedule, and the Client remains responsible for the full package price.

Termination does not authorize the Client or Student to continue using Mrs. Orris PSEA’s proprietary materials beyond the limited permission granted under these Terms.

If Mrs. Orris PSEA independently determines that it cannot continue providing services for reasons unrelated to a Client or Student violation, Mrs. Orris PSEA will provide reasonable notice when practicable and determine an appropriate resolution for any material services it is unable to provide. The resolution may include rescheduling, a service credit, referral information, or a prorated refund for the portion Mrs. Orris PSEA is unable to provide.

Sections concerning payment obligations, confidentiality, intellectual property, limitations of liability, dispute resolution, and any other provisions that by their nature should continue will remain in effect after services end.

9. CONFIDENTIALITY, STUDENT RECORDS AND SHARED FILES

Mrs. Orris PSEA makes reasonable efforts to protect the confidentiality of personal, academic, application-related, and family information received while providing services.

Although Mrs. Orris PSEA is an independent educational advising practice and is not itself a school or educational institution, it follows student-privacy and confidentiality practices consistent with the principles of the Family Educational Rights and Privacy Act (“FERPA”) when handling student educational information.

When Mrs. Orris PSEA receives education records while performing services for a school, educational institution, or other FERPA-covered organization, those records will be handled according to the applicable written agreement, authorized purpose, and legal requirements governing their use and disclosure.

Information may be collected, maintained, or exchanged through email, forms, videoconferencing platforms, appointment-scheduling systems, shared cloud folders, payment processors, application trackers, and other technology reasonably necessary to provide or administer the purchased services.

The Client authorizes Mrs. Orris PSEA to use and maintain information provided by the Client, Student, parent, or legal guardian for the purposes of:

Providing and administering the purchased services;
Preparing advising recommendations, assignments, meeting reports, and document feedback;
Communicating with the Client and Student;
Scheduling appointments and maintaining appropriate business records;
Processing payments and managing the Client relationship; and
Complying with applicable legal, accounting, insurance, contractual, and professional obligations.

Mrs. Orris PSEA may create a shared folder or College Application Tracker for the Student and family. Access may be provided to the Student, Purchaser, parent, legal guardian, or another individual authorized by the Client or Student, as applicable.

When the Student is under 18, the parent or legal guardian may receive access to advising records, meeting reports, shared folders, assignments, and service-related communications.

When the Student turns 18, or attends a post-secondary institution at any age, privacy rights associated with the Student’s education records generally transfer to the Student under FERPA. Consistent with those principles, Mrs. Orris PSEA will not share an adult or post-secondary Student’s advising records, shared files, meeting information, or communications with a parent, family member, employer, or other third party without the Student’s authorization, except when disclosure is legally required or otherwise permitted by applicable law.

Payment for an adult Student’s services does not automatically give the Purchaser access to the Student’s confidential advising information. Mrs. Orris PSEA may require the Student’s written authorization before granting or continuing such access.

Clients are responsible for protecting access to shared folders, documents, email accounts, and other records made available to them. Clients should not forward, publish, or provide access to advising records or shared documents unless they intend to share the information contained in them.

Mrs. Orris PSEA may disclose information when reasonably necessary:

With the Client’s or Student’s authorization;
To technology, payment, scheduling, storage, accounting, legal, insurance, or other service providers supporting business operations;
To comply with a subpoena, court order, law, regulation, or other legal obligation;
To protect the rights, property, accounts, systems, or safety of Mrs. Orris PSEA, the Client, the Student, or another person; or
To investigate suspected fraud, unlawful conduct, security incidents, or violations of these Terms.

Information obtained from student educational records will be used only for the purpose for which it was provided and will not be redisclosed except with appropriate authorization or as otherwise permitted or required by law.

No electronic communication or storage system is completely secure. Although Mrs. Orris PSEA uses reasonable administrative and technological safeguards, absolute security cannot be guaranteed. Clients should promptly notify Mrs. Orris PSEA if they believe a shared account, folder, document, or credential has been accessed without authorization.

The collection, use, retention, and protection of personal information are further described in the Mrs. Orris PSEA Privacy Policy.

10. INTELLECTUAL PROPERTY AND USE OF MATERIALS

All original resources created or provided by Mrs. Orris PSEA, including advising frameworks, worksheets, assignments, checklists, templates, presentations, guides, trackers, meeting-report formats, instructional materials, graphics, videos, recordings, website content, and curriculum materials, are owned by Mrs. Orris Post-Secondary Education Advising, LLC or used with permission.

Purchasing a service does not transfer ownership of these materials to the Client or Student.

Mrs. Orris PSEA grants the Client and Student a limited, personal, nonexclusive, nontransferable, and revocable right to use the materials provided to them solely for their own educational planning and application process.

Clients and Students may download, print, and retain materials for their personal use. They may also share materials with a parent, legal guardian, or another individual directly assisting with the Student’s educational planning, provided that the materials are not published, sold, distributed, or used for commercial purposes.

Without prior written permission from Mrs. Orris PSEA, Clients and Students may not:

Sell, license, publish, upload, reproduce, distribute, or commercially exploit Mrs. Orris PSEA materials;
Share purchased materials publicly or with individuals who are not directly involved in the Student’s educational planning;
Remove or alter copyright notices, logos, branding, or attribution;
Modify Mrs. Orris PSEA materials and present them as their own;
Use the materials to provide advising, consulting, coaching, tutoring, training, or other commercial services to another person; or
Record, reproduce, distribute, or publish an advising session, workshop, presentation, or course.

The Student retains ownership of their original essays, resumes, activity descriptions, applications, creative work, and other materials created by the Student. Feedback, editing suggestions, comments, and coaching provided by Mrs. Orris PSEA do not transfer ownership of the Student’s work to Mrs. Orris PSEA.

Mrs. Orris PSEA will not publicly use a Student’s name, photograph, testimonial, admissions result, essay, application content, or other personally identifiable work for advertising, training, publication, or promotional purposes without appropriate authorization.

Permission to use Mrs. Orris PSEA materials ends when the Client violates these Terms or uses the materials outside the limited personal purposes authorized above. Provisions protecting intellectual property and restricting unauthorized use will continue after the advising relationship ends.

11. THIRD-PARTY PLATFORMS, ARTIFICIAL INTELLIGENCE TOOLS AND SERVICES

Mrs. Orris PSEA may use or refer Clients and Students to third-party platforms, websites, applications, and service providers that support advising, communication, scheduling, research, document sharing, payment processing, testing, financial aid, college planning, and application submission.

These services may include, but are not limited to, Stripe, Wix, Google Workspace, Google Drive, Google Calendar, Google Meet, Zoom, Calendly, Common App, college and university portals, testing-agency websites, financial-aid platforms, scholarship databases, and other educational or business resources.

Third-party platforms are owned, operated, and controlled by their respective providers. Their use may be subject to separate terms of service, privacy policies, eligibility requirements, security practices, fees, and account rules. Clients and Students are responsible for reviewing and complying with the requirements that apply to their accounts.

Mrs. Orris PSEA does not control and is not responsible for a third party’s:

Availability, performance, security, or accessibility;
Changes to features, deadlines, policies, pricing, or eligibility requirements;
Service interruptions, technical errors, data loss, or account restrictions;
Processing times, submission confirmations, or delivery failures;
Privacy, data collection, or information-sharing practices; or
Decisions concerning an application, account, payment, test, scholarship, financial-aid form, or other submission.

A link, referral, recommendation, or use of a third-party platform does not constitute ownership, sponsorship, or a guarantee by Mrs. Orris PSEA.

ARTIFICIAL INTELLIGENCE TOOLS

Mrs. Orris PSEA may use artificial intelligence-assisted tools, including ChatGPT and Claude, to support research, brainstorming, organization, drafting, editing, summarization, curriculum development, quality review, and other administrative or educational tasks connected to the purchased services.

Artificial intelligence tools support—but do not replace—the professional judgment, personal advising, and human review provided by Mrs. Orris PSEA. AI-generated material may contain errors, omissions, outdated information, or inaccurate conclusions. Mrs. Orris PSEA reviews and, when appropriate, revises AI-assisted work before providing it to a Client or Student.

Mrs. Orris PSEA will not use artificial intelligence to make an admissions decision, guarantee an outcome, impersonate a Student, fabricate a Student’s experiences, or produce work that is falsely represented as entirely written by the Student.

Information submitted to an artificial intelligence provider may be processed according to that provider’s terms, privacy policy, account settings, and data-retention practices. Mrs. Orris PSEA will use reasonable care when determining what information is appropriate to process through an AI-assisted tool.

Social Security numbers, full financial-account numbers, payment-card information, StudentAid.gov credentials, authentication codes, medical records, and other highly sensitive information will not be intentionally submitted to an artificial intelligence tool.

By purchasing and using the services, the Client and Student acknowledge and authorize the reasonable use of AI-assisted tools as described in this section. A Client or adult Student with a specific concern about the use of AI involving their information should contact Mrs. Orris PSEA in writing to discuss available limitations or alternatives.

CLIENT RESPONSIBILITIES FOR THIRD-PARTY SERVICES

Clients and Students are responsible for maintaining their own accounts, monitoring official notices, confirming that submissions were received, retaining copies of important records, and resolving account-specific technical or access issues with the applicable provider.

If a third-party platform becomes unavailable or unsuitable, Mrs. Orris PSEA may use a reasonable alternative platform or method to provide the purchased service. A temporary outage, technical issue, or platform change does not automatically create a right to a refund or an extension of the applicable advising period.

Mrs. Orris PSEA will never require a Client or Student to provide payment-card information directly by email, text message, shared document, or meeting chat. Payments must be completed through the authorized payment method or payment processor provided by Mrs. Orris PSEA.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mrs. Orris PSEA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the services, even if advised that such damages may be possible.

This limitation includes, without limitation, damages or losses associated with:

Admission, denial, waitlist, deferral, enrollment, scholarship, financial-aid, testing, transfer-credit, or employment decisions;
Missed deadlines or opportunities;
A Client’s or Student’s failure to review, complete, confirm, or submit materials;
Inaccurate or incomplete information provided by the Client or Student;
Changes to institutional requirements, deadlines, policies, programs, costs, or availability;
Technical failures, service interruptions, unauthorized access, or data loss involving a third-party platform;
Actions taken in reliance on information that later changes or proves incomplete;
Loss of profits, income, business opportunity, educational opportunity, data, goodwill, or reputation; or
Decisions made by a college, university, graduate program, scholarship provider, testing organization, financial-aid authority, government agency, employer, or another third party.

To the fullest extent permitted by law, Mrs. Orris PSEA’s total liability for any claim arising from or related to a purchased service will not exceed the amount actually paid to Mrs. Orris PSEA for the specific service giving rise to the claim.

The Client and Student acknowledge that admissions, financial-aid, scholarship, testing, and educational outcomes depend on many factors outside the control of Mrs. Orris PSEA. The Client and Student remain responsible for their decisions, submissions, deadlines, and use of the guidance provided.

Nothing in these Terms excludes or limits liability when such exclusion or limitation is prohibited by law. These limitations do not apply to liability resulting from fraud, intentional misconduct, gross negligence, or another obligation that cannot legally be limited or waived.

Some jurisdictions do not allow certain limitations or exclusions of liability. In those jurisdictions, the limitations in this section will apply only to the maximum extent permitted by applicable law.

13. EVENTS BEYOND REASONABLE CONTROL

Mrs. Orris PSEA will not be considered in breach of these Terms or liable for a delay, interruption, or inability to provide services caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

Hurricanes, tropical storms, floods, earthquakes, fires, or other natural disasters;
Power, internet, telecommunications, or technology outages;
Government orders, public emergencies, civil unrest, war, terrorism, or labor disruptions;
Epidemics, pandemics, serious illness, injury, hospitalization, or family emergencies;
Transportation cancellations or significant travel disruptions;
Failure or interruption of a third-party platform or service provider; or
Any other event that could not reasonably have been prevented or avoided.

When reasonably possible, Mrs. Orris PSEA will notify affected Clients and make a good-faith effort to reschedule interrupted services, provide a reasonable alternative delivery method, or extend an applicable deadline or advising period when appropriate.

A temporary delay or interruption caused by an event beyond reasonable control does not automatically entitle the Client to a refund, credit, cancellation of remaining payments, or termination of a purchased bundle or package.

If such an event prevents Mrs. Orris PSEA from providing a material portion of the purchased services for an extended period, Mrs. Orris PSEA will determine a reasonable resolution based on the circumstances. The resolution may include rescheduling, extending the applicable advising period, providing a service credit, arranging an alternative method of delivery, or refunding the portion of the services Mrs. Orris PSEA is permanently unable to provide.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute arising from or related to the services provided by Mrs. Orris PSEA will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except when applicable consumer law requires otherwise.

GOOD-FAITH RESOLUTION

Before beginning formal legal proceedings, the Client and Mrs. Orris PSEA agree to make a good-faith effort to resolve the dispute directly.

The party raising the dispute must provide written notice describing the nature of the concern, the relevant service or transaction, and the requested resolution. The parties will then have 30 days from receipt of the notice to attempt to resolve the matter informally.

Either party may request reasonable supporting records or information related to the dispute. Participation in the informal-resolution process does not require either party to disclose privileged, confidential, or legally protected information.

MEDIATION

If the dispute is not resolved through the good-faith process, the parties agree to attempt mediation before filing a lawsuit, unless an exception stated below applies.

The mediation will take place in Broward County, Florida, or virtually if both parties agree. The mediator will be selected by mutual agreement. Unless the parties agree otherwise, the mediator’s fee will be divided equally, and each party will be responsible for its own legal fees and other expenses.

Mediation is a confidential settlement process. The mediator does not decide the dispute or impose a binding result unless the parties voluntarily enter into a written settlement agreement.

COURT PROCEEDINGS AND VENUE

If the dispute is not resolved through mediation, either party may bring an eligible claim in small-claims court or another court of competent jurisdiction located in Broward County, Florida.

The Client and Mrs. Orris PSEA consent to the personal jurisdiction and venue of the state and federal courts located in or serving Broward County, Florida, except when applicable law requires a different jurisdiction or venue.

Nothing in this section prevents either party from seeking emergency or temporary court relief when reasonably necessary to protect a person, confidential information, intellectual property, accounts, systems, or property. A party may also pursue a small-claims matter without first completing mediation when the applicable court’s rules or the amount in dispute make mediation impractical.

Each party will be responsible for its own attorneys’ fees and costs unless a written settlement, court order, applicable statute, or other law provides otherwise.

15. CHANGES TO THESE TERMS

Mrs. Orris PSEA may revise these Terms periodically to reflect changes in services, business practices, technology, legal requirements, or operational needs.

The effective date and last-updated date displayed at the beginning of these Terms identify the version currently published.

Unless a change is required by law or expressly agreed to in writing, the version of the Terms accepted at the time of purchase will govern that purchase. Updated Terms will generally apply to purchases, renewals, and new service agreements completed after the updated effective date.

If a material change affects an active service relationship, Mrs. Orris PSEA may provide notice by email, through the Client’s shared folder, on the website, or through another reasonable communication method. Continued use of the services after the effective date of an applicable change may constitute acceptance of the revised Terms when permitted by law.

A change to these Terms will not retroactively increase the price of a completed purchase, reduce the essential scope of an existing service, or eliminate a right that cannot legally be waived without the Client’s express agreement.

Clients are encouraged to save or print a copy of the Terms applicable to their purchase. Mrs. Orris PSEA may also retain records identifying the version accepted through a payment page, service agreement, invoice, or electronic acceptance process.

16. GENERAL PROVISIONS

ENTIRE AGREEMENT

These Terms, together with the applicable service description, proposal, invoice, enrollment document, payment page, Privacy Policy, and any signed service agreement, constitute the agreement between the Client and Mrs. Orris PSEA concerning the purchased services.

They replace prior or contemporaneous discussions, representations, or understandings concerning the same services, except for terms expressly confirmed in a signed written agreement.

If a signed service agreement contains a provision that directly conflicts with these Terms, the signed service agreement will control for that specific service. If there is no signed service agreement, the specific service description and payment terms presented at purchase will control concerning the scope, price, payment schedule, and advising period.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or modified only as much as necessary to make it enforceable. The remaining provisions will continue in full force and effect.

NO WAIVER

A delay or failure by Mrs. Orris PSEA to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

An exception, accommodation, courtesy rescheduling, deadline extension, payment arrangement, or other adjustment made on one occasion does not create an ongoing obligation or modify these Terms unless confirmed in writing.

ASSIGNMENT

The Client may not transfer or assign a purchased service, payment obligation, advising bundle, session, credit, or right under these Terms to another person or family without prior written approval from Mrs. Orris PSEA.

Mrs. Orris PSEA may assign these Terms as part of a lawful sale, transfer, reorganization, or succession of the business, subject to applicable privacy and contractual obligations.

NO THIRD-PARTY BENEFICIARIES

Except for a Student receiving services purchased by a parent, guardian, or other authorized Purchaser, these Terms are intended only for the Client and Mrs. Orris PSEA. They do not create enforceable rights for another person or organization.

HEADINGS

Section titles and headings are provided for readability and organization. They do not limit or change the meaning of the provisions.

ELECTRONIC RECORDS AND SIGNATURES

The Client agrees that electronic records, payment confirmations, acceptance checkboxes, typed signatures, and other electronic methods may be used to document the Client’s agreement to these Terms.

Electronic communications and records may satisfy requirements that information or agreements be provided in writing, to the extent permitted by applicable law.

SURVIVAL

Provisions concerning payment obligations, confidentiality, intellectual property, limitations of liability, dispute resolution, governing law, and any other provisions that by their nature should continue will remain effective after the services or advising relationship end.

17. CONTACT INFORMATION AND FINAL ACKNOWLEDGMENT

Questions, service-related concerns, cancellation or rescheduling requests, and notices concerning these Terms may be directed to:

Mrs. Orris Post-Secondary Education Advising, LLC
Email: mrs.orrispsea@gmail.com
Telephone: (954) 551-0156
Website: www.orrispsea.com

Cancellation and rescheduling requests remain subject to the notice requirements and policies stated in these Terms. Sending a message does not create an exception to a deadline or policy.

FINAL ACKNOWLEDGMENT

By checking the acceptance box, submitting payment, purchasing a service, or entering into a service agreement with Mrs. Orris PSEA, the Client confirms that they:

Have read and understood these Terms;
Have had the opportunity to ask questions before purchasing;
Are authorized to purchase and, when applicable, authorize services for the Student;
Understand the scope and limitations of the purchased service;
Understand that admissions, scholarships, financial aid, testing, and other outcomes are not guaranteed;
Understand that all purchases are final and nonrefundable, except when Mrs. Orris PSEA is permanently unable to provide a purchased service and determines that a refund is an appropriate resolution;
Understand that sessions cancelled or rescheduled with fewer than 24 hours’ notice are forfeited and counted as used;
Understand that no-show sessions are forfeited and counted as used;
Understand that unused services expire at the end of the applicable academic year or advising period;
Understand that a monthly payment plan consists of consecutive monthly payments toward the total package price and is not a cancellable monthly membership or pay-per-session arrangement;
Agree to remain responsible for the full package price and all scheduled monthly payments, even if the Client or Student stops participating or does not use every included service; and
Consent to the electronic acceptance, delivery, and retention of these Terms.

If the Client does not agree to these Terms, the Client should not complete the purchase or use the services.